Glass and post are not natural friends, so the packing is deliberate.
Delivery
- Dispatched within two working days of the order.
- Each jar is sealed, wrapped and boxed with moulded protection.
- Delivered across India. Tracking is sent as soon as the parcel leaves us.
If something is wrong
- Broken in transit — send us a photograph of the parcel as it arrived and we replace it, no return needed.
- Wrong item — we collect it and send the right one.
- Unopened and unwanted — return within 7 days for a refund.
An opened jar of food cannot be resold, so we cannot take it back unless something is wrong with it — in which case we would like to know, because that is a batch we need to look at.
Crystallised on arrival
Not a fault and not a reason to return it. Mustard honey sets within weeks and the others will in time. Stand the jar in warm water to loosen it.